Terms of Service

Platform. The nuhaa.ai enterprise software, including Knowledge, Insight and Exec, whether delivered as a managed cloud service or installed within a customer environment.

Website. The public pages published at nuhaa.ai and its language variants.

Customer. The organization that has entered into an Enterprise Agreement with DataPlus for use of the platform.

Authorized user. An individual permitted by a customer to access the platform under that customer's account.

Customer data. All documents, records, database content, queries, configuration and other material that a customer or its authorized users make available to the platform, together with the output generated from that material.

Output. The answers, analyses, summaries, charts, recommendations and other responses the platform generates in reply to a query.

Access to the platform for organizational use is granted under a separate written Enterprise Agreement, order form or statement of work between DataPlus and the customer.

Where such an agreement exists and its terms conflict with these Terms of Service, the terms of that agreement prevail for the subject matter it covers. These terms continue to apply to use of the website and to any use of the platform not covered by a signed agreement, such as an evaluation, pilot or demonstration environment.

The platform is intended for organizational use by authorized users acting in a professional capacity. It is not offered to individuals under the age of 18.

Accounts are provisioned by the customer's administrators. Each authorized user is responsible for the confidentiality of their credentials and for all activity carried out under their account.

You agree to notify us promptly at info@dataplus.sa if you become aware of unauthorized access to an account or any other breach of security affecting the platform.

Customers are responsible for configuring roles, departments and permissions correctly within the platform, and for reviewing those settings when a user's responsibilities change.

Customer data belongs to the customer. DataPlus claims no ownership of it and acquires no licence to it beyond what is necessary to deliver the platform to that customer.

Each customer organization is provisioned as a separate tenant, and the platform is built so that data is isolated between tenants.

Customer data is not used to train shared or third party AI models, and it is not made available to other customers.

Where the platform generates output from customer data, that output belongs to the customer, subject to our retained rights in the platform itself as described in section 8.

Customers determine what material to connect to the platform. Customers are responsible for holding the rights necessary to make that material available and for ensuring that doing so is consistent with their own obligations to third parties.

You agree not to use the website or the platform to:

attempt to access data belonging to another tenant, another department or another user, or to circumvent the platform's access controls;

upload material you do not have the right to provide, or material whose processing would be unlawful;

probe, scan or test the vulnerability of any system without our prior written authorization, or interfere with the integrity or performance of the service;

reverse engineer, decompile or attempt to derive the source code, model weights or underlying architecture of the platform, except to the extent that restriction is prohibited by applicable law;

resell, sublicense or make the platform available to any party other than the customer's authorized users;

introduce malicious code, or use automated means to extract content at a scale or rate that degrades the service for others;

generate or distribute content that is unlawful, that infringes the rights of others, or that is intended to deceive as to its origin.

We may suspend access where we reasonably believe continued use presents a security risk, breaches these terms, or exposes DataPlus or a customer to legal liability. Where practical we will give notice before doing so.

The platform produces output using artificial intelligence applied to the sources a customer connects. It is designed to ground answers in those sources and to show where an answer came from.

Output may nonetheless be incomplete or incorrect, particularly where the underlying sources are outdated, contradictory or absent. Output is provided for information and decision support only.

Output does not constitute legal, financial, tax, medical or other professional advice, and it should not be treated as a substitute for professional judgment or for the customer's own review and approval processes.

Customers remain responsible for decisions taken on the basis of output, and are expected to verify material findings against the cited sources before acting on them, particularly where a decision carries legal, financial or safety consequences.

Database access performed by the platform on a customer's behalf is read only by design. The platform is not intended to be used to alter records in connected systems.

We work to keep the platform available and performant, and any specific service level commitments are those set out in the customer's Enterprise Agreement. Nothing on the website constitutes a service level commitment.

We may modify, improve or discontinue features of the platform. Where a change materially reduces functionality that a customer relies on, we will provide reasonable prior notice through the customer's designated contacts.

Planned maintenance is scheduled to limit disruption, and we may take the service offline where an urgent security fix requires it.

The website may contain forward looking statements about product direction. These describe intent, not commitments, and features described on the website may change before release.

Fees, billing period, seat counts, usage allowances and payment terms are set out in the customer's order form or Enterprise Agreement.

Unless that agreement states otherwise, fees are exclusive of value added tax and any other applicable duties, which are payable in addition at the prevailing rate.

Use of the website itself carries no charge.

The platform, the website, the nuhaa.ai and DataPlus names and marks, and all software, interfaces, documentation and design elements they comprise remain the property of DataPlus or its licensors. No rights are granted other than the right to use the platform in accordance with these terms and any applicable Enterprise Agreement.

Feedback you choose to give us about the platform may be used to improve our products without obligation or attribution. Feedback should not include confidential customer data.

Third party components incorporated into the platform remain subject to their own licences, and the applicable notices are available on request.

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

Each party agrees to protect the other's confidential information with at least the care it applies to its own, to use it only for the purposes of the relationship, and to disclose it only to personnel and advisers who need it and who are bound by comparable obligations.

These obligations do not apply to information that is public through no breach of this section, that was already lawfully known, that is independently developed, or whose disclosure is required by law or a competent authority, provided that notice is given where lawful to do so.

These terms apply from the moment you first use the website or the platform and continue until terminated.

A customer's subscription runs for the term stated in its Enterprise Agreement and terminates in accordance with that agreement.

On termination, access to the platform ends. Customer data is handled in accordance with the retention and deletion provisions of the applicable agreement and of our Privacy Policy.

The provisions that by their nature should survive termination, including ownership, confidentiality, disclaimers, limitation of liability and governing law, continue to apply.

DataPlus warrants that it will provide the platform with reasonable skill and care and in accordance with the applicable Enterprise Agreement.

To the fullest extent permitted by applicable law, and except as expressly stated in these terms or an Enterprise Agreement, the website and the platform are provided without further warranty of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy of output, or uninterrupted or error free operation.

Nothing in this section limits any right a customer has that cannot be limited under the applicable law of the Kingdom of Saudi Arabia.

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, or loss of business opportunity arising out of or in connection with the platform or the website.

Each party's aggregate liability arising out of or in connection with the relationship is limited to the amount stated in the applicable Enterprise Agreement, or where no such agreement exists, to the total amount paid or payable by you to DataPlus for the service giving rise to the claim in the twelve months before the event, or to SAR 5,000 where no amount has been paid.

Nothing in these terms excludes or limits liability for fraud, for wilful misconduct, or for any other liability that cannot lawfully be excluded.

The customer agrees to indemnify DataPlus against claims brought by a third party to the extent they arise from customer data that the customer did not hold the rights to provide, or from use of the platform in breach of section 5.

DataPlus agrees to defend the customer against a third party claim that the platform, used in accordance with these terms, infringes that party's intellectual property rights in the Kingdom of Saudi Arabia, and to bear the resulting costs finally awarded.

These terms are governed by the laws of the Kingdom of Saudi Arabia.

The parties will first attempt to resolve any dispute in good faith through discussion between their designated representatives.

Failing resolution, disputes are subject to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia. Where a separate Enterprise Agreement provides for arbitration, that agreement prevails for disputes arising under it.

We may update these terms as the platform and applicable law develop. The date at the top of this page records the most recent revision.

Where a change materially affects customers, we will notify the customer's designated contacts before it takes effect. Continued use after the effective date constitutes acceptance of the revised terms.

Questions about these terms can be sent to info@dataplus.sa, or by post to DataPlus, Building 2995, Al Qadisiyah Street, Al Yasmeen District, Unit 8239, Riyadh 13322, Kingdom of Saudi Arabia.